Recent Updates
| Section | Section Title | Date Updated | Comment |
|---|---|---|---|
| 2.6.4 | Community Integration Program (CIP) | 20 November 2024 | Section reviewed and updated |
| 1.4.1.5 | WorkSafe directing Agents on claims decisions | 7 November 2024 | Section reviewed and updated |
| 3.2.2 | Further investigation | ||
| 3.4.5.4 | Refer non-compliant employers to WorkSafe | 28 October 2024 | Section reviewed and updated |
| 3.4.5.1 | Determine a direct payee | ||
| 1.2.15.1 | General right of access for employers | ||
| 2.6.5 | Object to acceptance of liability | 24 October 2024 | Section reviewed and updated |
| 4.5.39 | Psychology | 16 October 2024 | Section reviewed and updated |
| 4.2.5 | Provision of mobile app PERX | 3 October 2024 | Section reviewed and updated |
| 4.5.12.9 | Ride on mower supply | ||
| 3.7.2.3 | Temporary absence from Australia | 30 September 2024 | Section reviewed and updated |
| 6.2.4.3 | Find an IIA, HLA or dual purpose examiner | 23 September 2024 | Section reviewed and updated |
| 2.9.9 | Safety & security - third party providers | 12 September 2024 | Section reviewed and updated |
| 2.1.2.1 | Mental injuries | ||
| 5.5.7 | Worker choice of OR provider | 9 September 2024 | Section reviewed and updated |
| 2.1.9 | Duplicate claims | 2 September 2024 | New section |
| 3.7.1.4 | Indexation table | 22 August 2024 | Section reviewed and updated |
| 5.5.6.6 | Volunteer Support Service | 21 August 2024 | New section |
| 2.1.2.3 | Stress, burnout and traumatic events | 20 August 2024 | Section reviewed and updated |
| 2.7.2.2 | Determine speciality of IME | 19 August 2024 | Section reviewed and updated |
| 2.1.7.7 | Damage to things like appliances & clothing | ||
| 3.7.1 | Indexation | ||
| 7.6 | Medical panel | ||
| 4.5.21 | Implantable pain therapy | 6 August 2024 | Section reviewed and updated |
| 4.5.20 | Household help | 5 August 2024 | Section reviewed and updated |
| 3.7.2.2 | Weekly payments and medical expenses for a worker who lives overseas | 22 July 2024 | Section reviewed and updated |
| 4.3.5 | Determining ongoing entitlement | 12 July 2024 | Section reviewed and updated |
| 2.1.2.2 | Establishing the date of injury for primary mental injury claims | 2 July 2024 | Section reviewed and updated |
| 4.5.39 | Psychology | ||
| 1.1 | Overview of the Scheme | 1 July 2024 | Sections reviewed and updated including statutory maximums and figures affected by AWE and CPI indexation for 2024/25 |
| 2.4.1 | Employer's liability | ||
| 2.4.2 | Employer excess table | ||
| 3.1.3 | Changes in pay & incremental increases | ||
| 3.1.4.5 | Students | ||
| 3.3.5.4 | Application for weekly payments after second entitlement period – returned to work | ||
| 3.3.5.5 | Ongoing management post second entitlement period | ||
| 3.3.6 | Weekly payment rates | ||
| 3.3.6.1 | Payments for periods from 13 November 2013 | ||
| 3.7.1.3 | Statutory maximums | ||
| 4.5.15 | Family counselling | ||
| 4.5.50 | Travel expenses | ||
| 4.5.50.3 | Indexation of travel or accommodation expenses | ||
| 5.2.4 | RTW coordinators to be appointed | ||
| 5.3.5 | Employer obligations - penalty units | ||
| 5.4.2 | Track time elapsed of the employment obligation period | ||
| 6.1.4.2 | Calculate Partner Pension | ||
| Calculate Child Pension | |||
| Calculate Orphan Pension | |||
| Pay Weekly Pension | |||
| 6.1.4.3.1 | Current lump sum amounts | ||
| 6.1.4.4 | Medical and like expenses | ||
| 6.1.4.5 | Expenses – non-dependent family members | ||
| 6.1.5.1 | Amounts of lump sum payments | ||
| 6.1.5.2 | Weekly pensions | ||
| 6.1.5.3 | Medical and like expenses (ISP) | ||
| 6.1.5.4 | Reimbursement of reasonable expenses - non-dependent family member | ||
| 6.2.3.2 | Determine & calculate IB entitlement | ||
| 6.2.3.7 | Compensation tables - amounts payable | ||
| 6.2.6.3 | Calculate hearing loss claims | ||
| 6.3.9 | Old common law scheme | ||
| 6.3.10 | Maximum payments - actions for damages | ||
| 7.8.1 | Conciliation costs | ||
| 2.1.2.5 | Accepting physical injury and pending mental injury from the same event | 31 May 2024 | New section |
| 4.5.51 | Interpreter services | ||
| 4.5.34.7 | Overseas pharmacy reimbursements | 24 May 2024 | New section |
| 2.1.2 | Mental injuries - entitlements and exceptions | Section reviewed and updated | |
| 3.7.2.2 | Weekly payments and medical expenses for a worker who lives overseas | ||
| 2.1.2 | Mental injuries - entitlements and exceptions | ||
| 3.3.6 | Weekly payment rates | ||
| 2.7.7.2 | Arrange an assessment for multiple purposes | 9 May 2024 | Section reviewed and updated |
| 4.5.20.7 | Provision of firewood | 7 May 2024 | Section reviewed and updated |
| 4.5.11.1 | Elective spinal surgery | 22 April 2024 | Section reviewed and updated |
| 2.7.2.6 | Multi-disciplinary (MD) IME | ||
| 7.5.3 | Reviewable decisions | ||
| 3.2.3.1 | Valid Initial medical certificate | 12 April 2024 | Section reviewed and updated |
| 2.7.7 | Independent Impairment Assessments | 02 April 2024 | New section |
| 7.7.2 | Approved panel solicitors | Section reviewed and updated | |
| 7.6.2 | Examples of referrals to the Medical Panels | ||
| 7.6.1 | Medical Panels referral | ||
| 3.9.13 | Transition Support Service | ||
| 3.9.9 | Period of notice | ||
| 3.7.2 | Worker moves overseas | ||
| 3.3 | Entitlement periods & step-downs | ||
| 3.3.4 | Review of entitlement approaching end of the second entitlement period | ||
| 3.3.5 | After the second entitlement period | ||
| 3.3.5.1 | Post second entitlement period review | ||
| 3.3.5.2 | Additional services after 130 weeks | ||
| 3.3.5.3 | Application for weekly payments after second entitlement period – incapacitated due to surgery | ||
| 3.3.5.4 | Application for weekly payments after second entitlement period – returned to work | ||
| 3.3.5.5 | Ongoing management post second entitlement period | ||
| 3.3.5.6 | Six monthly reviews | ||
| 3.5 | Impacts on weekly payments | ||
| 2.7.5 | Complaints against IMEs | ||
| 2.7.3 | Worker Compliance | ||
| 2.7 | Independent medical examinations & reports | ||
| 7.9.1 | Eligibility for arbitration | ||
| 6.4.2 | ICRP settlements | ||
| 6.2.4.2 |
Assessment methods |
||
| 6.2.3.9 | Calculate multiple injury claims | ||
| 6.2.2.7 | Worker non-attendance at IIA-HLA for IB claims | ||
| 6.2.2.6 | Independent impairment assessment | ||
| 6.2.1.1 | Stabilisation of injuries | ||
| 6.2.1 | Overview of impairment benefits | ||
| 6.2 | Impairment benefits | ||
| 4.5.39 | Psychology | ||
| 3.9.9 | Period of notice | ||
| 3.3.6.5 | Pre 12 November 1997 claims - weekly payments | ||
| 3.2.5 | Diagnosis | ||
| 3.2.3 | Valid Certificate of Capacity | ||
| 2.2.1 | Worker completes claim form | ||
| 2.1.6 | Define an injury | ||
| 2.1.2 | Mental injuries - entitlements and exceptions | ||
| 2.1 | Workers and Injuries | ||
| 1.1.3 | The role of the Agent | Skills and capabilities document updated | |
| 2.1.4.2 | Roles in organisations | 15 March 2024 | Section reviewed and updated |
| 2.5.6.2 | Work experience students | ||
| 4.5.20.7 | Provision of firewood | 29 February 2024 | Section reviewed and updated |
| 5.2.3 | Consult about RTW | 16 February 2024 | Section reviewed and updated |
| 4.5.12.9 | Ride on mower supply | 8 February 2024 | New section |
| 4.5.20.4 | Review OT recommendations | Section reviewed and updated | |
| 5.2.1 | Provide employment | ||
| 4.5.19.7 | Manage the builder | 5 February 2024 | Section reviewed and updated |
| 4.5.19.6 | Engage a builder | ||
| 4.5.19.5 | Requirements if modification costs exceed $50,000 | ||
| 4.5.19.4 | Determine reasonable home modifications | ||
| 4.5.19.3 | Review request for home modifications | ||
| 4.5.19.2 | What WorkSafe will pay for | ||
| 4.5.19.1 | Request for home modifications | ||
| 4.5.19 | Home modifications | ||
| 2.2.8 | Medical authority | 9 January 2024 | Section reviewed and updated |
| 4.5.40.1 | Assistance dog services | 5 January 2024 | Section reviewed and updated |
| 3.5.4 | Reduction in CWE | ||
| 2.8.4 | Potential scheme abuse and non-compliance | ||
| 3.3.5.6 | Ongoing management | 22 December 2023 | Section reviewed and updated |
| 4.3.5 | Determining ongoing entitlement | ||
| 4.5.37 | Public & Private hospitals | 13 December 2023 | Section reviewed and updated |
| 1.4.4 | Dispute resolution | 11 December 2023 | Section reviewed and updated |
| 1.5.4 | Resolution of complaints against Agents | ||
| 3.6.1 | Agent obligations when a Centrelink preliminary notice is received | ||
| 1.5.10 | Restricted system access | 8 December 2023 | New section |
| 3.4.1.7 | Weekly payments for a single day | Section reviewed and updated | |
| 4.5.20.7 | Provision of firewood | ||
| 5.1.6 | Worker interview process | 6 December 2023 | Section reviewed and updated |
| 4.5.37 | Public & Private hospitals | 30 November 2023 | Section reviewed and updated |
| 3.1.1.1 | Relevant period | ||
| 2.6.1.8.1 | Career and volunteer firefighters and vehicle and equipment maintenance employees employed by Fire Rescue Victoria and Country Fire Authority | 27 November 2023 | Section reviewed and updated |
| 1.4.1 | Decision making | 16 November 2023 | Section reviewed and updated |
| 4.5.2.2 | WorkSafe can pay for | 13 November 2023 | Section reviewed and updated |
| 4.5.2.1 | General guidelines | ||
| 4.5.12.4 | Complete equipment order form | ||
| 4.5.12.2 | Processing requests from contracted equipment suppliers | ||
| 4.5.12.1 | Types of requests for equipment & related services | ||
| 4.5.12 | Equipment & related services | ||
| 2.5.7 | Further or continuing injuries | 9 November 2023 | Section reviewed and updated |
| 2.5.6 | Claims by certain types of workers | ||
| 2.5.4 | Claim service and lodgement dates | ||
| 2.5.3 | Check a claim | ||
| 2.5.2 | Claims lodged direct | ||
| 2.3 | Employer forwards claim | ||
| 2.2.7 | Forward claim to Agent | ||
| 2.2.6 | Service of claim on employer | ||
| 2.2.4 | Invalid claims | ||
| 2.2.2 | Approved forms | ||
| 2.2.1 | Worker completes claim form | ||
| 4.7 | Above rates & gap payment exceptions | 6 November 2023 | Section reviewed and updated |
| 4.5.20 | Household help | ||
| 4.5.20.7 | Provision of firewood | ||
| 4.5.29.4 | Arrange an ADL assessment | ||
| 3.1.1.1 | Relevant period | 3 November 2023 | Section reviewed and updated |
| 4.5.32 | Outreach services | ||
| 5.7.1 | GP RTW activities | 27 October 2023 | Section reviewed and updated |
| 5.7.2 | Allied health practitioner RTW case conference | ||
| 5.7.3 | Medical Specialist and Psychiatrist RTW case conference | ||
| 3.1.1 | PIAWE components | 26 October 2023 | Section reviewed and updated |
| 3.1.4.1 | More than one employer | ||
| 3.1.5.2 | Calculate overtime & shift allowance | ||
| 1.5.9 | Self-insurer becoming premium paying employer | 20 October 2023 | Section reviewed and updated |
| 2.6.1.8 | Determining liability for firefighter cancer claims | 19 October 2023 | Section reviewed and updated |
| 3.7.1.4 | Indexation table | 15 September 2023 | Section reviewed and updated |
| 4.5.32 | Outreach services | ||
| 5.9 | RTW with new employer | 8 September 2023 | Section reviewed and updated |
| 4.5.37.3 | Day surgery | ||
| 5.5.9 | Audits - Occupational Rehabilitation Provider Incentives | 31 August 2023 | New section |
| 4.3.5 | Determining ongoing entitlement | Section reviewed and updated | |
| 2.4.1 | Employer's liability | 21 August 2023 | Section reviewed and updated |
| 3.1.4.5 | Students | 11 August 2023 | Section reviewed and updated |
| 2.1.3.1 | Self-inflicted injuries | 28 July 2023 | Section reviewed and updated |
| 2.7.2 | Independent medical examiners (IMEs) | 7 July 2023 | Section reviewed and updated |
| 7.8.1 | Conciliation costs | 1 July 2023 | Sections reviewed and updated including statutory maximums and figures affected by AWE and CPI indexation for 2023/24 |
| 6.3.10 | Maximum payments - actions for damages | ||
| 6.3.9 | Old common law scheme | ||
| 6.2.9.2 | IB compensation tables - claims made on or after 10 December 2009 | ||
| 6.2.6.3 | Calculate hearing loss claims | ||
| 6.2.3.9 | Calculate multiple injury claims | ||
| 6.2.3.7 | Compensation tables - amounts payable | ||
| 6.2.3.2 | Determine & calculate IB entitlement | ||
| 6.1.5.4 | Reimbursement of reasonable expenses - non-dependent family member | ||
| 6.1.5.3 | Medical and like expenses (ISP) | ||
| 6.1.5.2 | Weekly pensions | ||
| 6.1.5.1 | Amounts of lump sum payments | ||
| 6.1.4.5 | Expenses - non-dependent family members | ||
| 6.1.4.4 | Medical and like expenses | ||
| 6.1.4.3.1 | Current lump sum amounts | ||
| 6.1.4.2 | Weekly pension | ||
| 5.9.6.1 | About the Worker Assistance Scheme (WAS) | ||
| 5.4.2 | Track time elapsed of the employment obligation period | ||
| 5.3.5 | Employer obligations - penalty units | ||
| 5.2.4 | RTW coordinators to be appointed | ||
| 4.5.50.3 | Indexation of travel or accommodation expenses | ||
| 4.5.50 | Travel expenses | ||
| 4.5.15 | Family counselling | ||
| 3.3.6.1 | Payments for periods from 13 November 2013 | ||
| 3.3.6 | Weekly payment rates | ||
| 3.3.5.8 | Weekly payments for surgery post 130 weeks | ||
| 3.3.5.6 | Ongoing management | ||
| 3.3.5.4 | Worker can make application | ||
| 3.1.4.5 | Students | ||
| 3.1.3 | Changes in pay & incremental increases | ||
| 2.4.2 | Employer excess table | ||
| 2.4.1 | Employer's liability | ||
| 1.1 | Overview of the Scheme | ||
| 6.2.1 | Overview of impairment benefits | 16 June 2023 | Section reviewed and updated |
| 4.5.34 | Pharmacy | ||
| 4.4 | Termination of medical & like benefits | 26 May 2023 | Section reviewed and updated |
| 4.3.5 | Determining ongoing entitlement | ||
| 7.5.6 | Independent Review Outcomes | 26 May 2023 | Section reviewed and updated |
| 7.9.10 | Resolutions without a determination | New section | |
| 7.9.9 | Arbitration costs | Section reviewed and updated | |
| 7.9.7 | Arbitration determinations | ||
| 7.9.6 | Arbitration hearings | ||
| 7.9.5 | Legal and other representation at arbitration | ||
| 7.9.4 | Preparing for the initial hearing | ||
| 7.9.3 | Agent or Self-insurer notified of arbitration | ||
| 7.9.2 | Worker makes a Referral for Arbitration | ||
| 4.5.40.1 | Assistance dog services | 4 May 2023 | Section reviewed and updated |
| 4.5.12 | Equipment & related services | 3 May 2023 | Section reviewed and updated |
| 7.5 | Workers' Compensation Independent Review Service | ||
| 4.5.27 | Non-established, new or emerging treatment & services (NeNETS) | 27 April 2023 | Section reviewed and updated |
| 2.2.8 | Medical Authority | 14 April 2023 | Section reviewed and updated |
| 2.7.2.6 | Multi-disciplinary (MD) IME | 11 April 2023 | Section reviewed and updated |
| 5.7.2 | Allied health practitioner RTW case conference | 24 March 2023 | Section reviewed and updated |
| 5.7 | RTW case conferences | ||
| 4.3.6 | Telehealth | New section | |
| 4.5.40.1 | Assistance dog services | Section reviewed and updated | |
| 3.3.5.5 | Process for application after second entitlement period | ||
| 3.7.1.2 | Previous position earnings (PPE) | 21 February 2023 | Section reviewed and updated |
| 4.5.27.2 | Medicinal cannabis | 14 February 2023 | New section |
| 4.5.27.1 | Ketamine | ||
| 4.5.40.1 | Assistance dog services | 10 February 2023 | Section reviewed and updated |
| 1.3.3 | National Disability Insurance Agency (NDIA) Compensation Recoveries | 7 February 2023 | New section |
| 5.1.3 | Suspend weekly payments | 2 February 2023 | Section reviewed and updated |
| 5.1.2 | Warning notices | ||
| 3.5.4 | Reduction in CWE | 20 January 2023 | Section reviewed and updated |
| 7.5 | Workers' Compensation Independent Review Service | 16 January 2023 | Section reviewed and updated |
| 4.5.43.5 | Sedatives | 9 January 2023 | Section reviewed and updated |
| 4.5.34.4 | Drugs of dependence | ||
| 4.5.34.3 | Erectile dysfunction medication | ||
| 3.1.1.1 | Relevant period | ||
| 3.6.1 | Agent obligations when a Centrelink preliminary notice is received | 2 December 2022 | Section reviewed and updated |
| 3.4.5 | Direct Payees | 25 November 2022 | Section reviewed and updated |
| 6.2.13 | Eligible Progressive Diseases | New section | |
| 5.2.1 | Provide employment | 16 November 2022 | Section reviewed and updated |
| 4.2 | Information available | ||
| 3.6.1 | Agent obligations when a Centrelink preliminary notice is received | ||
| 2.1.6 | Define an injury | ||
| 1.4.1 | Decision making | ||
| 3.4.4.1 | Superannuation process | 10 November 2022 | Section reviewed and updated |
| 3.2.7 | Backdated certificates | 2 November 2022 | Section reviewed and updated |
| 3.7.3 | Retirement | 25 October 2022 | Section reviewed and updated |
| 7.9.9 | Arbitration costs | ||
| 3.7.2.2 | Temporary absence from Australia | 15 October 2022 | Section reviewed and updated |
| 5.1.2 | Warning notices | 6 October 2022 | Section reviewed and updated |
| 5.1.3 | Suspend weekly payments | ||
| 5.1.4 | Terminate weekly payments | ||
| 2.8.2.4 | Schedule of fees | ||
| 7.9.1 | Eligibility for arbitration | 1 October 2022 | Section reviewed and updated |
| 3.7.1 | Indexation | 27 September 2022 | Section reviewed and updated |
| 2.8.3.1 | Determine need to conduct surveillance | ||
| 3.4.4 | Superannuation | ||
| 3.6.3 | When a Centrelink Recovery Notice is received | ||
| 6.1.5.1 | Amounts of lump sum payments | 20 September 2022 | Section reviewed and updated |
| 3.7.3.2 | Injuries close to or after retirement age | 19 September 2022 | Section reviewed and updated |
| 2.6.1.8 | Determining liability for firefighter cancer claims | 17 September 2022 | Section reviewed and updated |
| 7.9 | Arbitration Service | New section added | |
| 7 | Dispute Resolution | 9 September 2022 | Sections reviewed and updated to reflect ACCS change to WIC. |
| 7.8.1 | Conciliation costs | ||
| 7.4.3 | Conciliation outcome | ||
| 7.3.6 | Disputes about provisional payments | ||
| 7.3.5 | Prepare for conciliation | ||
| 7.3.4 | Documentation required for conciliation | ||
| 7.3.3 | Notification of conciliation | ||
| 6.1.4.1.3 | Types of Immediate Support payments | ||
| 6.1.4.1 | Immediate Support payments | ||
| 6.1.1.3 | Injured worker has passed away (existing claim) | ||
| 4.1.4 | THP reports | ||
| 3.4.3.1 | Interest payments to a worker | ||
| 3.3.5.4 | Worker can make application | ||
| 3.2 | Certificate of capacity | ||
| 2.7.1 | THP reports | ||
| 2.6.5 | Object to acceptance of liability | ||
| 1.2.7 | Requests to amend the record | ||
| 1.2.5 | Information that can be released | ||
| 1.2.4 | Receipt, scope and searches | ||
| 5.9.5.1 | Worker eligibility for WISE | 7 September 2022 | Section reviewed and updated |
| 7.1 | Types of disputes | ||
| 7.5.5 | The Independent Review | 6 September 2022 | Section reviewed and updated |
| 7.5.6 | Independent Review Outcomes | ||
| 7.5.7 | Court or Arbitration Proceedings | ||
| 3.1.3 | Changes in pay & incremental increases | ||
| 1.2.7 | Requests to amend the record | ||
| 7 | Dispute Resolution | 31 August 2022 | Section reviewed and updated |
| 7.1 | Types of disputes | ||
| 7.3 | Conciliation | ||
| 7.4.3 | Conciliation outcome | ||
| 7.4.5 | Disputes referred to court | ||
| 7.5.2 | When and by whom can an Independent Review be sought? | ||
| 7.6 | Medical panel | ||
| 7.6.1 | Medical panel referrals | ||
| 1.2.9 | Provide information to WIC | ||
| 4.3.5 | Review ongoing entitlement | 22 August 2022 | Section reviewed and updated |
| 5.9.5 | WorkSafe Incentive Scheme for Employers (WISE) | 5 July 2022 | Section reviewed and updated |
| 5.9.6 | Worker Assistance Scheme | ||
| 2.2.1 | Worker completes claim form | 4 July 2022 | Section reviewed and updated |
| 2.2.3 | Valid claims | ||
| 3.2.3 | Valid Certificate of Capacity | ||
| 3.2.4 | Who can sign certificates | ||
| 1.1 | Overview of the Scheme | 1 July 2022 | Sections reviewed and updated including statutory maximums and figures affected by AWE and CPI indexation for 2022/23 |
| 2.4.1 | Employer's liability | ||
| 2.4.2 | Employer excess table | ||
| 3.1.3 | Changes in pay & incremental increases | ||
| 3.1.4.5 | Students | ||
| 3.3.5.4 | Worker can make application | ||
| 3.3.5.6 | Ongoing management | ||
| 3.3.5.8 | Weekly payments for surgery post 130 weeks | ||
| 3.3.6 | Weekly payment rates | ||
| 3.3.6.1 | Payments for periods from 13 November 2013 | ||
| 3.7.1.3 | Indexation tables | ||
| 4.5.15 | Family counselling | ||
| 5.2.4 | RTW coordinators to be appointed | ||
| 5.3.5 | Employer obligations - penalty units | ||
| 5.4.2 | Track time elapsed of the employment obligation period | ||
| 6.1.4.2 | Weekly pensions | ||
| 6.2.3.2 | Determine & calculate IB entitlement | ||
| 6.2.3.7 | Compensation tables - amounts payable | ||
| 6.2.3.9 | Calculate multiple injury claims | ||
| 6.2.6.3 | Calculate hearing loss claims | ||
| 6.2.9.2 | IB compensation tables - claims made on or after 10 December 2009 | ||
| 6.3.9 | Old common law scheme | ||
| 6.3.10 | Maximum payments - actions for damages | ||
| 7.8.1 | Conciliation costs | ||
| 4.3.6 | Worker reimbursement pilot - Agent discretion | 1 July 2022 | Section removed |
| 3.4.5.5 | Taxation of direct payees | Section reviewed and updated | |
| 3.4.3 | Interest on late weekly payments | ||
| 6.1.5.4 | Reimbursement of reasonable expenses - non-dependent family member | ||
| 6.1.5.3 | Med and like expenses ISP | ||
| 6.1.5.2 | Weekly pensions | ||
| 6.1.5.1 | Amount of lump sum payments | ||
| 6.1.4.5 | Expenses - non-dependent family members | ||
| 6.1.4.4 | Medical and Like expenses | ||
| 6.1.4.3.1 | Death and Dependency lump sum amounts | ||
| 6.1.4.1 | Immediate support payments | ||
| 6.1.4 | Entitlements | ||
| 6.1.3.10 | Centrelink payments | ||
| 6.1.3.3 | Panel firm investigates claim | ||
| 6.1.2.2 | Who can apply for entitlements | ||
| 6.1.2.1 | Eligibility for entitlements | ||
| 6.1.2 | Make a claim | ||
| 6.1 | Death Claims | ||
| 4.5.50.3 | Indexation of travel or accommodation expenses | ||
| 4.5.50 | Travel expenses | ||
| 4.5.20.8 | Death while in receipt of household help | Section added | |
| 4.5.4 | Burial or cremation | Section reviewed and updated. Sub-sections added | |
| 4.5.39 | Psychology | 27 June 2022 | Section reviewed and updated |
| 3.1.1 | PIAWE components | 09 June 2022 | Section reviewed and updated |
| 3.1.2 | Calculate PIAWE | ||
| 3.1.3 | Changes in pay & incremental increases | ||
| 3.1.4 | Categories of workers | ||
| 3.5.4.1 | Determine a direct payee | ||
| 2.8.1 | Role of private investigations | 03 June 2022 | Section reviewed and updated |
| 2.8.2 | Process for investigations | ||
| 2.8.3 | Surveillance guidelines for Agents | ||
| 2.8.4 | Potential scheme abuse and non-compliance | ||
| 2.8.5 | Offences under legislation | ||
| 2.2.1 | Worker completes claim form | 27 May 2022 | Section reviewed and updated |
| 2.2.2 | Approved forms | ||
| 2.3.2 | Forward claim to Agent | ||
| 2.5.2 | Claims lodged direct | ||
| 2.5.4 | Claim service and lodgement dates | ||
| 2.7.5 | Complaints against IMEs | 12 April 2022 | Section reviewed and updated |
| 2.1.1.4 | General contractor provisions | ||
| 4.5.34.4 | Drugs of dependence | 22 March 2022 | Section reviewed and updated |
| 6.3.7 | Damages writ | ||
| 6.3.6 | Pre-litigation damages conference | ||
| 2.7.2.4 | Advise worker of appointment | ||
| 3.7.2 | Worker moves overseas | 17 March 2022 | Section reviewed and updated |
| 3.7.2.1 | Weekly payments and medical expenses for a worker who lives overseas | ||
| 3.7.1.4 | Indexation table - pre-injury average weekly earnings | 10 March 2022 | Updated figures affected by AWE indexation |
| 3.2.4 | Who can sign certificates | Section reviewed and updated | |
| 3.2.3 | Valid Certificate of Capacity | ||
| 3.9.13 | Transition Support Service | 25 February 2022 | Section reviewed and updated |
| 3.7.3.2 | Injuries close to or after retirement age | 10 February 2022 | Act reference added to section. |
| 5.7.3 | Medical specialist and Psychiatrist RTW case conference | 8 February 2022 | Section reviewed and updated |
| 5.7.2 | Physiotherapist or Psychologist RTW case conference | Section reviewed and updated to include other Allied health practitioners | |
| 5.7 | RTW case conferences | Section reviewed and updated | |
| 6.1.1.2 | Information and support | 4 February 2022 | Section reviewed and updated |
| 4.5.24 | Loss and grief counselling | ||
| 3.2.4 | Who can sign certificates | 28 January 2022 | Section reviewed and updated |
| 4.5.29.2 | Better Access to Mental Health (BAMH) Occupational Therapy | 23 December 2021 | New section added |
| 4.5.29.1 | Hand Therapy (OT) | ||
| 4.5.29 | Occupational Therapy | Section reviewed and updated | |
| 4.5.35.2 | Hand Therapy (Physio) | New section added | |
| 2.2.1 | Worker completes claim form | 17 December 2021 | Section reviewed and updated |
| 3.2.5 | Diagnosis | 17 December 2021 | Section reviewed and updated |
| 3.2.3 | Valid Certificate of Capacity | ||
| 3.2.1 | Provide certificates | ||
| 2.2.5 | Invalid medical certificate | ||
| 6.5 | Provisional payments for a mental injury | 14 December 2021 | Section reviewed and updated |
| 4.5.11 | Elective Surgery | Uploaded edited fact sheet | |
| 4.5.12 | Equipment & related services | 8 December 2021 | Added Continence and Equipment list for Agents |
| 2.1.4.3 | Specific work types | 7 December 2021 | Section reviewed and updated |
| 3.3.5.5 | Process for application after second entitlement period | 6 December 2021 | Section reviewed and updated |
| 2.3.4 | Penalties for late lodgement and additional liability | 3 December 2021 | Section reviewed and updated |
| 2.2.2 | Approved forms | ||
| 6.2.2.5 | Suspend impairment process | 19 November 2021 | Section reviewed and updated |
| 4.5.45 | Respite Care | 12 November 2021 | Section reviewed and updated |
| 2.7.2 | Independent medical examiners (IMEs) | 8 November 2021 | Section reviewed and updated |
| 6.1.5.5 | Travel & accommodation | 5 November 2021 | Section removed |
| 6.1.5.3 | Medical and like expenses (ISP) | Section reviewed and updated | |
| 6.1.4.4 | Medical and like expenses | ||
| 4.5.50.3 | Indexation of travel or accommodation expenses | New section added | |
| 4.5.50 | Travel expenses | Section reviewed and updated | |
| 4.5.39 | Psychology | Section reviewed and updated | |
| 4.5.15 | Family counselling | Section reviewed and updated | |
| 4.5.4 | Burial or cremation | Section reviewed and updated | |
| 4 | Medical and like services | Section reviewed and updated | |
| 2.2.4 | Invalid claims | Section reviewed and updated | |
| 2.2.1 | Worker completes claim form | Section reviewed and updated | |
| 1.1.4 | Employer obligations | Section reviewed and updated | |
| 2.1.8 | Responding to serious incidents | New section added | |
| 4.5.44 | rTMS | 1 November 2021 | Section reviewed and updated |
| 4.5.11 | Elective surgery | 28 October 2021 | Section reviewed and updated |
| 3.7.2 | Worker moves overseas | 15 October 2021 | Section reviewed and updated in line with circular 2021/22 |
| 2.4.1 | Employer's liability | 11 October 2021 | Section reviewed and updated |
| 7.3.5 | Prepare for conciliation | 17 September 2021 | Section reviewed and updated |
| 3.4.5.1 | Determine a direct payee | 8 September 2021 | Section reviewed and updated |
| 2.8.2.4 | Schedule of fees | 1 September 2021 | Updated figures affected by CIP indexation |
| 6.5.7 | Ceasing provisional payments on rejected claims | 31 August 2021 | New section added and subsequent section re-numbered |
| 3.7.1.4 | Indexation table - pre-injury average weekly earnings | Updated figures affected by AWE indexation | |
| 3.4.5.5 | Taxation of direct payees | 13 July 2021 | Section reviewed and updated |
| 2.8.4.2 | Reporting allegations of suspected offence or non-compliance | 1 July 2021 | Updated figures for 2021/22 penalty units |
| 1.1 | Overview of the Scheme | 1 July 2021 | Updated statutory maximums and figures affected by AWE and CPI indexation for 2020/21 |
| 2.4.1 | Employer's liability | ||
| 2.4.2 | Employer excess table | ||
| 3.1.3 | Changes in pay & incremental increases | ||
| 3.1.4.5 | Students | ||
| 3.3.5.4 | Worker can make application | ||
| 3.3.5.6 | Ongoing management | ||
| 3.3.5.8 | Weekly payments for surgery post 130 weeks | ||
| 3.3.6 | Weekly payment rates | ||
| 3.3.6.1 | Payments for period from 13 November 2013 | ||
| 3.7.1.3 | Indexation tables | ||
| 4.5.50 | Travel expenses | ||
| 5.2.4 | RTW Coordinator to be appointed | ||
| 5.3.5 | Employer obligations - penalty units | ||
| 5.4.2 | Track time elapsed for the employer obligation period | ||
| 6.1.4.2 | Weekly pension - Calculate orphan pension | 1 July 2021 | Updated statutory maximums and figures affected by AWE and CPI indexation for 2021/22 |
| 6.1.4.2 | Weekly pension - Calculate child pension | ||
| 6.1.4.2 | Weekly pension - Calculate partner pension | ||
| 6.1.4.2 | Weekly pension - Pay weekly pension | ||
| 6.1.4.3.1 | Types of immediate support payments | ||
| 6.1.4.4 | Medical & like expenses | ||
| 6.1.4.5 | Expenses - non-dependent family members | ||
| 6.1.5.1 | Amounts of lump sum payments | ||
| 6.1.5.2 | Weekly pensions | ||
| 6.1.5.3 | Counselling for family members | ||
| 6.1.5.4 | Reimbursement of reasonable expenses - non-dependent family members | ||
| 6.1.5.5 | Travel & accommodation | ||
| 6.2.3.2 | Determine & calculate IB entitlement | ||
| 6.2.3.7 | Compensation tables - amounts payable | ||
| 6.2.3.9 | Calculate multiple injury claims | ||
| 6.2.6.3 | Calculate hearing loss claims | ||
| 6.2.9.2 | IB compensation tables - claims made on or after 10 December 2009 | ||
| 6.2.10 | No disadvantage compensation table | ||
| 6.2.12 | Further injury hearing loss table | ||
| 6.3.9 | Old common law scheme | ||
| 6.3.10 | Maximum payments – actions for damages | ||
| 7.8.1 | Conciliation costs | ||
| 4.5.29.2 | Arrange an ADL assessment | 28 June 2021 | Section reviewed and updated |
| 2.1.7.4 | Proclaimed diseases | 22 June 2021 | Section reviewed and updated in line with circular 2021/12 |
| 2.1 | Workers and injuries | 22 June 2021 | Section reviewed and updated to reflect introduction of provisional payments and change to worker injury claim form |
| 2.2.1
2.2.4 2.2.6 |
Worker completes claim form Invalid claims Service of claim on employer |
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Forward claim to Agent Claim for medical & like services for a physical injury only under employer excess Lodged claim directly Worker gives claim directly to Agent Claim lodgement system |
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| 2.2.8 | Medical authority | ||
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Receive claim from worker Forward claim to Agent Timeframes to forward claims Penalties for late lodgement |
22 June 2021 | Section reviewed and updated to reflect introduction of provisional payments | |
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Employer pays compensation Exceptions to employer's liability |
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Worker notifies Agent of a claim Claims lodged direct |
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| 2.5.3.2 | Check details before registering | ||
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Claim service and lodgement dates Employer received date Worker served date Employer forwarded to Agent date Agent received from employer date Changing service & lodgement dates |
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Claim registration details Claim type definitions |
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| 2.5.6.1 | Volunteers & others | ||
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Determine liability Time limits to determine liability Further enquiries to make a liability decision |
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| 4 | Medical and like services | 22 June 2021 | Section reviewed and updated to reflect introduction of provisional payments |
| 4.1
4.1.1 |
Costs of services Costs WorkSafe pays |
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| 4.2.1
4.2.2 4.2.4 |
Information for workers Information for employers Provider payment for services |
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| 4.3.1
4.3.2 4.3.3 |
Seek prior approval Receive account or receipt Determine what is reasonable & necessary |
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| 4.4 | Terminate medical & like services | ||
| 4.5.2 | Aids and appliances | ||
| 4.5.25 | Medical practitioner services | ||
| 4.5.29 | Occupational therapy | ||
| 4.5.32 | Outreach services | ||
| 4.5.34 | Pharmacy | ||
| 4.5.37 | Private hospitals | ||
| 4.5.39 | Psychology | ||
| 4.5.40 | Post-traumatic stress disorder (PTSD) treatment | ||
| 4.5.42 | Remedial massage | ||
| 4.5.46 | Social work and Accredited Mental Health Social Work | ||
| 4.5.50 | Travel expenses | ||
| 5.5.7 | Worker choice of OR provider | 22 June 2021 | Section reviewed and updated to reflect introduction of provisional payments |
| 5.5.5 | OR services on pending or rejected claims | ||
| 5.3.5 | Employer obligations - penalty units | ||
| 6.5 | Provisional payments for a mental injury | 22 June 2021 | New section added to reflect introduction of provisional payments |
| 7 | Dispute resolution | 22 June 2021 | Section reviewed and updated to reflect introduction of provisional payments |
| 7.1.3 | Provisional payments for a mental injury | 22 June 2021 | New section added to reflect introduction of provisional payments and subsequent sections re-numbered |
| 7.3 | Conciliation | 22 June 2021 | Section reviewed and updated to reflect introduction of provisional payments |
| 7.3.3 | Notification of conciliation | ||
| 7.3.4 | Documentation required for conciliation | ||
| 7.3.6 | Disputes about provisional payments | 22 June 2021 | New section added to reflect introduction of provisional payments |
| 7.5.3 | Reviewable decisions | 22 June 2021 | Section reviewed and updated to reflect introduction of provisional payments |
| 7.3 | Conciliation | 26 May 2021 | Section reviewed and updated |
| 3.1.1.5 | Non-pecuniary benefits can be included in ordinary earnings | 14 May 2021 | Sections reviewed and updated |
| 3.1.1.4 | Base rate of pay | ||
| 3.1.6 | Non-pecuniary benefits & amounts in lieu of salary | ||
| 4.5.50 | Travel expenses | 13 May 2021 | Section reviewed and updated |
| 2.7.2.4 | Advise worker of appointment | 21 April 2021 | Section reviewed and updated |
| 2.7.2.4 | Advise worker of appointment | 7 April 2021 | Section reviewed and updated |
| 3.4.4.1 | Superannuation process | 31 March 2021 | Updated policy for time frame of super payments once relevant details received |
| 3.7.1.4 | Indexation table - pre-injury average weekly earnings | 9 March 2021 | Updated figures affected by AWE indexation |
| 4.5.11.1 | Elective spinal surgery | 19 February 2021 | Section reviewed and updated |
| 3.3 | Entitlement periods & step downs | Section reviewed and updated | |
| 7.6 | Medical Panel | 18 February 2021 | Section reviewed and videoconferencing position clarified |
| 3.4.4.1 | Superannuation process | 4 February 2021 | Interest section reviewed and updated |
| 3.4.5 | Direct payees | 25 January 2021 | Section reviewed and updated |
| 4.5.32 | Outreach services | 8 January 2021 | Section reviewed and updated |